WhatsApp Compliance

About Our WhatsApp Integration

SubulAI integrates with the WhatsApp Business platform to enable Hajj & Umrah agencies to deploy a professional AI assistant directly on WhatsApp — the most trusted messaging channel for their customers. Our platform is in the process of completing Meta Business Verification.

Compliance Commitments

• AI Disclosure:Our AI assistant always identifies itself as an AI assistant of your agency if directly and sincerely asked by a user, per Meta's Business Messaging Policy.
• No Impersonation: The assistant never claims to be human and never impersonates a real person without clear AI disclosure.
• Opt-in Only:Messages are only sent to users who have initiated contact or explicitly opted in, in compliance with WhatsApp's messaging policies.
• Data Protection:Customer data is processed in accordance with GDPR principles and Meta's data policies.
• No Spam: We enforce strict anti-spam policies across all agency accounts on our platform.

WhatsApp Business Features Used

• Two-way messaging via Cloud API
• Media message support (images, voice notes, documents)
• Approved message templates for proactive notifications
• Real-time webhook delivery for instant response

Business Verification Status

SubulAI is in the process of completing Meta Business Verification. Agencies on our platform operate under our Business Manager account, working toward full compliance with WhatsApp Business policies.

Report a Concern

If you have received a message from a SubulAI-powered assistant that you believe violated Meta's policies, please contact us at compliance@subulai.com